About Refresh-IT

Refresh-IT was founded in 2006 with a clear vision of providing small businesses all the benefits of corporate IT support within the constraints of small / medium business resources and budgets.

We do IT, but we are also friendly, professional and passionate about providing our customers with the correct level of IT support to meet their IT requirements.

Although we offer a complete range of IT services, we appreciate the importance of being flexible and that is why we also offer bespoke support solutions that are tailored to you and your business. A 'one size fits all' approach often does not work so we recognise and appreciate all that's unique about your business and provide a tailored service.

In today's world, it seems as companies grow bigger, they move further away from their customers. We offer the professionalism of a corporate giant, mixed with the personal touch of a local business.

We bring our Microsoft Certification with us, our 25 years of IT support experience and expertise and our commitment to making sure our clients spend their time on their business, whilst we look after their computers.

We believe that the true value of an IT partner comes from its commitment to establishing and developing long-term client relationships, one that puts client retention and ongoing system enhancement ahead of short-term sales opportunities and that remains focused on delivering quality solutions and support, many years after the first contract was agreed.

Our aim is to provide a very competitively priced and professional service at all times. We are experienced, hard working, friendly, reliable, innovative and flexible. We are customer focused and deliver on our promises.

If you have a need for IT support then please call us.

Mark Graham

Mark is the founder and joint partner of Refresh-IT. His initial background was in electronic servicing, where he graduated with distinctions. This lead onto a successful career with a large IT support organisation in Bristol, where traditional repair and support values were adhered to.

"We aim to deliver honest, relevant advice and support along with exceptional value for money, at all times and to all clients; to be available for our clients for every issue, no matter how big or small; to conduct our business in an ethical, professional way and to treat our clients as people."

Mark Burgess

Mark is the co-founder and joint partner of Refresh-IT. After completing his computer studies course and graduating with distinctions in all modules, he began his employment with a focus on computer training. He then moved in to a successful career with one of the largest food companies in the world working within an IT department based in Bristol with a European focus. His role was initially based around technical support leading on to eight years as a Windows server specialist, where ITIL best practice policies and standards were defined and adhered to throughout.

"We pride ourselves on our customer satisfaction levels and provide exceptional value for money every time to all our clients. We allow our clients to have total peace of mind by giving them high quality yet cost effective IT support based on their needs, managing their IT so they can concentrate on managing their business. We deliver on our promises and are always available for our clients."