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General Advice

We all need to look after our computers to keep them running smoothly, here you will find advice that will help you keep your computer up to date and free from possible virus infection or other common problems. Visit our
free downloads for website links to some of the advice discussed below.


Windows Update

Windows Update is where you need to go to keep Windows up to date with all the latest security and critical updates and other windows related applications. It is very important to keep your computer up to date so that you are not vulnerable to attack from hackers or viruses.

Office Update

Office Update is where you need to go to keep Microsoft Office applications up to date with all the latest security and critical updates. It is very important to keep your computer up to date so that you are not vulnerable to attack from hackers or viruses.

Anti Virus update

All anti virus software requires regular updates, often daily, to ensure protection against the latest threats. You will need to check for updates for the anti virus program too. To ensure effective virus protection you will need to have the most recent virus (definition) file and most recent program version.

Updates to other applications / drivers

All programs require checking for updates to ensure protection against the latest threats as well as receiving the latest features. You will need to check for updates for the programs that you install. It is very important to keep your programs up to date so that you are not vulnerable to attack from hackers or viruses.

Don't open unknown emails

Email transmission of viruses, spam, thishing, adware, etc are now very common. Email is one of the easiest methods to transmit and spread these problems. You should never open email attachments from any address that is unknown to you. You should also never divulge any personal details, logins, passwords, banking, etc through an email request.

Don't unsubcribe from spam emails

Email transmission of spam is the same as receiving postal junk mail. Most spam emails are sent to the internet in bulk by marketing websites. This works on the same principle as cold calling to telephone lines. You should just delete these emails, DO NOT unsubscribe because once you unsubscribe the senders now know that your email address in valid and will then pass it on to other websites that produce this type of email. The likelihood is that you will start to receive hundreds more spam emails after unsubscribing.

Do not click on free stuff / internet speed up / PC speed up

Often websites will contain adverts to entice you into clicking on an advert to download their software by offering free services, programs, connection speed up, etc. You can also receive emails offering the same things. The likelihood is that you will download and install programs that could seriously harm your computer without even knowing it!

Don't ever give out your Internet logon details/banking details

Transmission of emails requesting login / logon information and passwords are now a big problem and all secure websites, eg banking, ebay, paypal, etc recognise that this is happening and will never ask for these details and you should never give them out to anyone. The website will always be able to fix any problem you have with out requiring this information.

Setup 2nd email address

It is a good idea to setup an additional email address or an alias email address to use for website subscriptions and sign ups. Why? Because if you start to receive unwanted, spam emails you can easily remove / delete the email address and create a new one to use.

Always use a firewall if using the internet

You should always use a firewall whether it is hardware or software to protect your computer against attack from hackers or viruses. A firewall is like a bouncer for your computer it can block anyone from accessing your computer. See jargon buster for a description of firewalls.

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