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Help! Some Frequently Asked Questions...
Question
"My computer is a few years old now and is becoming very slow,
is there anything that can be done to improve it or should I buy
a brand new one?"
Answer
"It's no secret that computers date very quickly but we're
usually able to improve performance significantly. Sometimes
this can be done without actually installing any new components,
but even if parts are required, today's prices are very
competitive and represent a very cost effective solution."
Question
"There's been a lot in the press about Computer Viruses, Back
Door Trojans, Worms and other destructive elements that are
spread by email etc. How do I know if I'm infected and is my
computer secure and safe enough to use Online Banking?"
Answer
"To be safe when going online you need the very latest software
which will protect you against all known types of malicious
attacks. If your computer starts to behave oddly or begins to
shut down and restart on it's own then you may very well already
be infected. Don't panic we are able to perform a full
up-to-date Virus Scan to clean your PC and determine it's level
of security. We can, if required, install the very best
up-to-date software to give you peace of mind and ensure the
smooth running of your computer. A computer without adequate
protection is like leaving your car or house unlocked. It's an
open invitation to people with no regard for personal property."
Question
"Can you sell me a new CD-Rom, DVD-Rom, Monitor, Printer,
Scanner, etc and what's the best performing CD/DVD burning
software, Printer, Scanner, Office PC, etc?"
Answer
"When it comes to upgrading your PC we install only the very
best components based on your requirements. Unfortunately due to
the high proportion of requests received by email we are not
able to deal with questions relating to individual products, nor
are we a retail outlet and as such do not stock any hardware or
software, but are able to obtain them"
Question
"Do you charge for call outs?"
Answer "We do not charge a call out fee during normal working
hours, but a very competitive and realistic hourly fee will
apply"
Question
"Can you repair my computer in my home while I wait?"
Answer
"Generally yes, it depends upon the problem with the PC,
printer, etc. Mostly we prefer to use our workshop where we have
greater flexibility to thoroughly test over a period of time to
ensure the best remedy. A decision will be made during the visit
in agreement with yourself"
Question
"So the longer you have it the more I'll have to pay right?"
Answer
"No, once the problem has been located we will advise you of the
cost. If we have your PC, printer, etc in our workshop, if
requested, we will telephone you to advise of the cost. We only
charge for the work we have your agreement to carry out."
Question
"That all sounds great, what other services do you offer?"
Answer
No problem is too small and we can help with all problems
relating to:
Wireless Internet Installations
Laptop and Desktop sales
General PC problems
General Printer problems
Internet Connection Support
Email & Internet
Data Recovery
Software Installs
Help with using Software and Peripherals such as Scanners, and
as they say, much, much more including One-To-One Tuition in
basic PC skills, Word Processing skills and using the Internet
and Email. We offer relaxed and friendly tuition at a pace
dictated by you!
So if you'd rather not go around in circles trying to get your
PC or printer to behave itself contact us now for a friendly,
competitive, and prompt service.
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