Premium IT Care Pack

Our Premium IT Care Pack offers the ultimate in business IT support. A single monthly subscription includes all the features of our Core IT Care Pack along with a raft of extra services and features:

Unlimited on-site support

Our professionally-trained engineers are on call at all hours to fix any IT issues on-site. Not only do we guarantee a visit within two hours, but you also don't pay any call-out charges. We will also schedule regular visits to make sure that your system is running properly.

Fully managed backup solution

We will administer all your backup software, making sure that everything is in place and functioning correctly, and all backup data will be stored off-site to ensure the greatest security. If you don't already have a backup system installed, we'll provide one for you, set it up and continue to manage it from that point on.

Complete security protection

Protecting your data is vital. We'll take care of your data security with protection from attacks via your network, email, internet or external intrusion. We'll maintain your firewall and provide full virus and malware protection.

Hardware and software management

Keep tabs on what's on your system with our asset management system, allowing you and your staff to access software and data easily. As well as tracking your software and data usage, with our Premium Pack we will help install third-party software and equipment and make sure that it's running properly. We will also set up policies to ensure standard methods and formats are used across your company, avoiding lost time trying to open unknown file-types or deciphering an unfamiliar document style.

Moves and recovery

No one likes to think of their office IT system going down completely, but if it does we're on hand to help. We will complete a full analysis of your IT infrastructure and help you produce a disaster recovery plan. So if the worst were to happen we would be able to help you get your business up and running again. We can even help moving your IT systems if you ever need to relocate to new premises.

Maintain your IT budget

Want to make sure you're getting value from your IT Care Pack? Monthly reports will tell you how efficiently your Care Pack is working, putting you in full control of your IT support. What''s more, because Premium Pack subscribers can buy IT equipment at trade prices, you can make your IT budget go even further.

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