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THESE ARE THE TERMS AND CONDITIONS THAT
APPLY TO ALL GOODS AND SERVICES SUPPLIED TO YOU BY REFRESH-IT.
IT IS IMPORTANT THAT YOU READ THESE TERMS AND CONDITIONS BECAUSE
THEY INCLUDE EXCLUSIONS AND DISCLAIMERS IN RESPECTOF LIABILITY
AND LOSS ARISING FROM THE GOODS AND SERVICES SUPPLIED BY
REFRESH-IT.
All contracts formed between Refresh-IT and the customer shall be
governed by, and construed in accordance with English Law.
These terms and conditions do not affect your statutory rights.
We have the right, at our discretion, to refuse to supply goods
you order.
Goods are subject to availability. If we do not supply the goods
we will refund any money already paid. We will not be liable for
compensation or damages if we do not supply goods.
We aim to deliver any goods within 7 days; however, deliveries
may be subject to conditions outside of our control. All
delivery times are approximate and we will not be held liable
for any compensation or damages as a result of late or
non-delivery.
Please check the goods on delivery. If goods are delivered
damaged or faulty you must inform us within 7 days of delivery
and we will arrange collection and replacement at our cost. If
you do not inform us within 7 days we shall have no liability
for goods said to be damaged on delivery. This does not affect
your statutory rights.
You will only own the goods once we have received payment in
full. You will be responsible for the goods once delivery is
made or delayed by you at delivery.
To return goods under warranty please contact Refresh-IT. We do
not accept liability for the costs of return, returns damaged in
transit or not received by us. Refunds may incur a restocking
fee and exclude postage and packaging fees and any advertising
fees.
Every care has been taken in the preparation of any offer.
However, as far as is permitted by applicable law, we disclaim
all warranties, express or implied as to the accuracy of
information contained herein.
We do not accept any responsibility for any web site not under
our control, which may act as a portal for our site, or be
connected by hypertext links from our site.
To qualify for our No-Fix-No-Fee policy, the customer must allow
Refresh-IT sufficient time and access to the computer to
diagnose and fix PC problems (this includes return-to-base PC
repair). If the customer does not allow sufficient time before a
diagnosis can be made, they will be billed by the hour. It is at
the technician’s discretion whether or not a repair is possible.
If the customer decides not to go ahead with a repair, they will
be billed by the hour for time spent diagnosing the problem.
Payments must be made within 30 days. Delinquent bills will be
assessed a £15 charge if payment is not received within 30 days
of the issue date. If an amount remains delinquent 30 days after
its issue date, an additional 5% penalty will be added for each
month of delinquency. In case collection proves necessary, the
client agrees to pay all fees incurred by that process.
A deposit of 20% for goods and services over the sum of £1000 is
required before being carried out.
All parts supplied by Refresh-IT are brand new, unless stated.
Brand new parts come with 1 year manufacturer’s warranty,
commencing from the date the item was purchased by Refresh-IT.
The warranty on any hardware will be voided if any sticker
placed on the warrantable equipment is removed, broken or
tampered with.
Damage to a system or components, supplied by Refresh-IT, caused
by power surges or spikes, including and not limited to, mains
power and telecommunications connections, or to other
unspecified sources, voltage fluctuation, amperage fluctuation,
rust or corrosion, are not covered under warranty.
All work is covered by a labour only 30 day warranty. If the
same problem re-occurs within 30 days of the original repair
(stated on the invoice / worksheet), Refresh-IT will only charge
for any additional parts that may be required. Excludes faults
caused by software, virus and end user errors. Any repair
performed on an item under warranty whereby no fault can be
found, or the fault is not covered under warranty, a ‘No Fault
Found’ fee may be payable by the warranty holder of the usual
hourly rate. PC health checks are excluded from any warranty and
do not cover any future faults that may arise.
Refresh-IT reserves the right to change these conditions at any
time without notice.
DISCLAIMER
Customer shall back up all data stored in the products to be
shipped and remove any removable media, such as diskettes, CDs,
DVDs or PC Cards before returning or submitting the products for
repair or replacement.
Refresh-IT does not accept any liability for data or software
which is lost, corrupted, deleted or altered during repair.
Customer accepts full responsibility for customer software and
data and Refresh-IT are not required to advise or remind
customer of appropriate backup and other procedures. Customer
data is not retained by Refresh-IT after a repair is complete.
Refresh-IT will not be liable for any damage caused to other
equipment by Goods supplied.
Refresh-IT does not accept responsibility for any damage
resulting from viruses or other malicious pieces of software
that may have been transmitted during servicing or escaped
detection.
Refresh-IT has permission from the customer to replace
assemblies or components with devices of similar, or better,
design and capability.
The customer understands and accepts that some applications may
no longer work properly after a repair, due to the installation
of different hardware or drivers. It is the customer’s
responsibility to reconfigure or reinstall any such
applications. i.e. Itunes, printers, email applications, internet
connection etc.
Refresh-IT does not accept responsibility for any loss of
unlicensed software.
Refresh-IT will not knowingly install or configure any
unlicensed or illegal software.
Refresh-IT has permission from the customer to carry out the
work on the equipment in need of repair.
After 30 days all items agreed to be ‘beyond economical repair‘ will be
recyled or destroyed.
DATA RETENTION
An image of recovered data shall be stored for no more than 7 days
following client receipt and shall be destroyed to DOD 5220-M standards unless otherwise
agreed in writing by customer.
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