Making the move to a new IT services supplier can be a bind – but with the right processes in place, it needn’t be.
1 – Planning and strategy
This is where we sit down with the client and draw up an plan of attack for the migration. The strategy is to create a core transition document for the move, outlining each stage of the process. This can be updated as we progress through each phase.
2 – Communication
Talking and staying in touch is essential for any successful migration. After completing the planning and strategy document, some communication should be sent out to all employee’s to give a heads up on the change to their IT service supplier.
3 – Knowledge transfer
At this stage we capture all the relevant IT information about your company. The information is then collated and added to our service desk system and our client documentation for future reference.
4 – Audit
It is essential for us to keep monitoring our service in the early stages to ensure the new procedures are working effectively. This audit also gives us the opportunity to sit down and examine your companies IT structure in depth, highlighting any areas that need attention or missing before resolving.
5 – Pro-active IT support
Now all the planning, knowledge and auditing are in place, we will optimise your computer system with our 24 / 7 monitoring and remote assistance software. This enables our IT service desk technicians to be on hand whenever you need our help. All support calls are logged onto our service desk system, prioritised and allocated a technician for resolution within the given sla.