3 - Access to IT expertise and new technologies
Your businesses IT needs may peak and trough, so there isn’t enough work for a dedicated person. You may be a small company and simply don’t have enough space for another staff member.
Although you are heavily dependent on your IT systems to run your business, you can’t justify a full-time, in-house employee. Therefore, there are no experts on hand if you have a critical failure and you will need to resort to costly emergency support should this occur.
Using outsourced IT support, you can call a dedicated Service Desk and speak to an IT technician as often as you like. A team of experts are always on hand to monitor systems and help fix any problem you may encounter. You will receive access to new technologies and know-how that you may not have considered previously, as well as techniques and tools that you currently do not possess.