Making the move to a new IT services supplier can be a bind – but with the right processes in place, it needn’t be.
Unfortunately, many organisations don’t switch because they don’t want the hassle of change. To avoid the hassle factor many businesses remain with providers who consistently under deliver, under perform and don’t provide the service they should. Paying for a service you are not receiving is not cost effective and certainly not productive.
There are many reasons to switch IT providers, but most importantly it comes down to making sure you receive the best service and IT knowledge for your business.
We’ve come across quite a few reason why not to switch in the past:
- “We’ve been with our current provider a long time”
- “They know our company and how we work”
- “It seems too much hassle to switch”
- “We are loyal to them”
- “They are going to change”
You should really consider if you are getting very best service possible from your IT relationship. Staying put, may feel comfortable, but being comfortable will not benefit your business in the future.
“with the right IT service provider, the transition period needn’t be the disaster-zone you fear”
There are five key areas that will ensure the transition is smooth and pain-free –
strategy, communication, knowledge transfer, audit and benchmarking. That might all
sound terribly ‘techie’ but, in reality, each phase helps guarantee that the move will be
a successful one.
This is where we sit down and kick off a meeting to draw up a plan of attack for a smooth transition.
Talking – it’s the essential ingredient for any successful transition.
3. Knowledge transfer
Capturing all the relevant IT information about your company. This is then collated and added to our help desk system.
Via auditing we constantly monitor our service to you, especially in the early stages to ensure the new procedures, processes are working.
We closely monitor how effective our service is and, combined with the audit information present an overview of your IT infrastructure and how well it is working.