Job Description
We are a successful and growing IT Managed Service Provider offering outsourced IT services to UK based businesses. We are currently seeking an energetic individual to join our busy IT helpdesk team based in North Bristol. The ideal candidate will have excellent customer service skills, a passion to help people and a willingness to learn and succeed. A pro-active approach is essential and the ability to prioritise tasks is a must.
The helpdesk is often a busy environment, so you will need to be able to work on your own but be aware of what is going on within the helpdesk system and be able to escalate support tickets if needed. You’ll be answering incoming support calls, emails and logging them into our ticketing system, assessing their priority and troubleshooting them through to completion. You will also have the opportunity to visit clients from time to time to carry out support tasks on-site.
We are looking for someone with a proven track record, strong communication skills, customer focused, self-motivated, proactive with strong problem-solving abilities. Someone capable of showing initiative, with appropriate skills and the ability to work both as part of a team and independently when required.
Salary – Depending on experience

Key skills and experience:
2 to 3 years of experience working on an IT Helpdesk or IT Support Technician role
Experience providing remote technical support via telephone and email
Strong working knowledge of Microsoft Windows 7, Windows 10
Good working knowledge of all versions of core Microsoft Office applications
Knowledge of Windows Server 2008 – 2016
Knowledge of Exchange Server 2010 – 2016 and Active Directory administration
Knowledge of VMware and Hyper-V administration would be advantageous
Knowledge of Office 365 administration
Some TCP/IP and firewall configuration experience
Basic understanding of PC hardware set-up and configuration
Good understanding of networking infrastructure
Microsoft or CompTIA certification desirable

Excellent telephone manner
Communicate with others clearly, effectively and with respect
Communicate with people of all levels, factory floor through to directors
Passionate about helping people
‘Hands on’ approach and a willingness to learn
Reliable and acts in a timely manner
Self-disciplined and able to manage multiple tasks
Excellent team player
Time management and organisational skills whilst able to prioritise work load accordingly
Strives to achieve and drive the best results possible for yourself and the company
Ability to follow through and document issues as well as resolutions
Ability to inform senior staff of status of workload and projects at short notice
Ability to work effectively under pressure

Contact:
Mark Graham
mark.graham@refresh-it.co.uk