BUSINESS IT SUPPORT SERVICES

MAKING YOUR IT WORK FOR YOU

WHY CHOOSE AN IT SUPPORT PACKAGE?

Our IT support packages offer your business comprehensive IT support.  They are designed to proactively manage your IT needs.  We provide unlimited technical support and remote monitoring services to ensure that your IT is an effective asset, not a drain on resources.  We have two levels of service package offering different key features and response times but we don’t have a one size fits all approach.  We will discuss your IT needs with you to create a package that suits your requirements and your budget.  You have the option to add additional services and create a truly bespoke package for your business.   

 

Once agreed your IT support package will have a simple single monthly fee and no hidden extra costs so you can have the peace of mind that everything is covered.  We will call you every month to make sure everything is running smoothly.  We hold regular meetings with you to discuss your needs and the package can be added to or altered if needed.

SILVER

KEY FEATURES
  • Unlimited remote support
  • Guaranteed SLA’s
  • Daily Remote monitoring
  • Backups
  • Support for hardware including PCs, printers, tablets etc
  • Support for software
  • Remote server support
  • Remote desktop/laptop support
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GOLD

KEY FEATURES
  • Everything included in the Silver package plus
  • Unlimited onsite support
  • 24/7 Remote monitoring
  • IT equipment at wholesale prices
  • Onsite server support
  • Onsite desktop/laptop support
  • Faster response times
  • More frequent backups of data
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SILVER PRICING EXAMPLE

£202.50+VAT (per month)
    • Unlimited remote support for:
    • 1 x Microsoft Windows Server
    • 10 x Desktop Computers
    • 5 x Laptops
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SILVER PRICING EXAMPLE

£175.50+VAT (per month)
    • Unlimited remote support for:
    • 1 x NAS Server (or no server support)
    • 10 x Desktop Computers
    • 5 x Laptops
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GOLD PRICING EXAMPLE

£277.50+VAT (per month)
    • Unlimited onsite support for:
    • 1 x Microsoft Windows Server
    • 10 x Desktop Computers
    • 5 x Laptops
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GOLD PRICING EXAMPLE

£270.00+VAT (per month)
    • Unlimited onsite support for:
    • 1 x NAS Server (or no server support)
    • 10 x Desktop Computers
    • 5 x Laptops
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ADDITIONAL SERVICES

Once you have decided on the key features that best suit your needs we have a number of options that can be added to create your bespoke package that covers all your requirements.  The set up, configuration and ongoing management of these services will form part of your monthly fee.

Additional services can include:

* Cloud Services

* Cloud storage services

* Email services

* Broadband, phone lines and mobile phone contracts

*Technical project management

*Computer hardware provision

AD HOC SUPPORT

If you feel a package is not for you we are here to offer ad hoc support when required.

Just contact us if you have an issue with your computer or laptop. We will quickly let you know how we will fix the issue and the cost.  If you need help with slow machines or are looking at getting some new hardware we can advise you on the best technology for you.

Our ad hoc support is here for any one off issues you have, providing you with a high level of support.

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