BUSINESS IT SUPPORT SERVICES
MAKING YOUR IT WORK FOR YOUWHY CHOOSE AN IT SUPPORT PACKAGE?
Once agreed your IT support package will have a simple single monthly fee and no hidden extra costs so you can have the peace of mind that everything is covered. We will call you every month to make sure everything is running smoothly. We hold regular meetings with you to discuss your needs. Your package can be added to or altered if needed.
We are your trusted adviser and partner, always aligning your IT needs with your company goals
IT SUPPORT OPTIONS AVAILABLE
Support Team
✓ Unlimited remote technical support
✓ Unlimited on-site technical support
✓ Guaranteed SLA’s
✓ Support for hardware, including PC’s, printers and tablets
✓ Remote or on-site server support
✓ Remote or on-site desktop/laptop support
Proactive monitoring
✓ Daily remote monitoring
✓ 24/7 remote monitoring
✓ Backup & business continuity systems management
✓ Anti-virus and anti-spyware software and management
✓ Anti-spam and email continuity management
✓ Monthly performance reporting
IT PLANNING
✓ Desktop and server scheduled optimisation and maintenance
✓ Technology budget planning
✓ IT equipment at wholesale prices
✓ Regular strategic reviews
✓ Regular best practice and security audits
✓ Attendance at board or leadership meetings
ADD ON SERVICES
Once you have decided on the key features that best suit your needs we have a number of options you can add to create the bespoke package that covers all your requirements. The set up, configuration and ongoing management of these services will form part of your monthly fee.
Additional services can include:
* Cloud Services
* Email services
* Broadband, phone lines and mobile phone contracts
*Website hosting
*Cyber security end user training
AD HOC SUPPORT
If you feel a package is not for you we are here to offer ad hoc support when required.
Just contact us if you have an issue with your computer or laptop. We will quickly let you know how we will fix the issue and the cost. If you need help with slow machines or are looking at getting some new hardware we can advise you on the best technology for you.
Our ad hoc support is here for any one off issues you have, providing you with a high level of support.