5 - Increase Staff Productivity
You may think that you are saving money by keeping the responsibility for your technology in-house and distributing it internally. The likelihood is your employees are not focusing on their primary roles and are being constantly distracted trying to deal with niggling IT issues which is dramatically reducing their productivity.
Using outsourced IT support your employees can call a dedicated Service Desk where a technician will quickly diagnose and fix their problem. This will speed up problem resolution, reduce your downtime and allow staff to be more productive by focusing on their core roles.